Privacy Policy

Last updated: January 15, 2025

Shymo, Inc. ("Shymo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, email address, phone number, and company name
• Billing and payment information
• Account credentials
• Communication preferences

Information Collected Automatically

When you access our services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on pages
• Referring URLs and search terms

2. SMS & Text Messaging

If you opt in to receive SMS messages through our platform or from our clients who use our platform:

• You consent to receive recurring automated text messages at the number provided
• Message frequency varies based on your interactions and the brands you subscribe to
• Message and data rates may apply
• You can opt out at any time by replying STOP to any message
• Text HELP for assistance

We collect and process phone numbers solely for the purpose of delivering SMS messages on behalf of our clients. Phone numbers are not sold, rented, or shared with third parties for their independent marketing purposes.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related notifications
• Send promotional communications (with your consent)
• Respond to inquiries and provide customer support
• Monitor and analyze usage trends
• Detect, prevent, and address technical issues and fraud

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our services. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some portions of our service may not function properly without cookies.

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements

5. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform (hosting, analytics, payment processing)
• Business partners with your consent for integration purposes
• Law enforcement when required by law or to protect our rights
• Corporate transactions in connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data based on legitimate interests, contractual necessity, legal obligations, and your consent. You have the right to access, rectify, erase, restrict, and port your data.

9. CCPA Compliance

California residents have the right to know what personal information is collected, request deletion of personal information, and opt out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Shymo, Inc.
155 Water Street, Suite 800
Brooklyn, NY 11201
Email: privacy@shymo.io